Water departments struggle with high labor demand at the beginning and end of each billing cycle. During these times water billing departments receive a huge influx of checks, which makes it difficult to get them processed and recorded efficiently with available staff. Check imaging customized for your operation is a solution to this problem that will allow your water department to process payments by check in a fraction of the time. To learn more about F&Es Stub & Check Processing Solutions, watch our video: (more…)
When it comes time to pay the bills each month, there’s two types of people: the early birds and the strategic payers, aka the procrastinators. Historically, the early birds pay immediately because they want to make sure they don’t forget about the bill and that they’re not going to get slapped with late fees by unintentionally missing the due date. The procrastinators on the other hand wait until the last possible moment to pay their bills because if the bill isn’t due, why bother paying beforehand? With the addition of online bill pay offered by most banks, new challenges are introduced because often times the payer doesn’t have control over when the payment is actually sent. In many cases, these payments arrive late causing extra burdens on the staff explaining to customers why, although they think they paid their bill on time, the payment was received after the due date. Leaving water billing departments’ staff ready to scream!
Fluctuations in labor can cause a multitude of problems for your billing department. Either your employees are struggling through the busy weeks when payments are flooding in understaffed, or employees don’t have enough work to keep them busy during the slow middle weeks of the month, that lull between payment send and payment due dates. This makes scheduling difficult for business leaders in your water department, but digging deeper, how are fluctuations in labor affecting your employees’ morale, and how can specialized water payment solutions fix that? (more…)