Jeff | President

As President of F&E Payment Pros, Jeff leads a specialized payment processing firm dedicated to serving municipalities and utility providers with tailored financial technology solutions. His role encompasses strategic vision, operational excellence, and building lasting partnerships that enable public sector entities to collect payments quickly and accurately.
While in school at Ohio State, he operated and partially owned a technical cleaning company, and over 15 years, he experienced the challenges and rewards of building a business while managing employees and serving customers. After earning his MBA from OSU, he spent 12 years in corporate America, leading teams in Pricing and Procurement.

Now returning to his entrepreneurial roots, he’s passionate about helping local governments and utilities manage their payment collections and reconciliation.

When he’s not focused on business, he enjoys life in Cleveland, OH with his wife, Amber, and their two children Bryn (12) and Rowen (10). Both play hockey and are active in Scouting. Family time often revolves around an ice rink or outdoor adventures.

Janice | Customer Service Manager

Janice joined F&E in 2011, bringing administrative expertise, accounting skills and a background in customer service. Her employment background has an emphasis on accounting and management, working in manufacturing, construction and service industries. When she's not at the office, Janice enjoys spending time with her husband Tony and their three grown children.

Carol | Administrative

Carol is a 30+ year veteran of F&E with an extensive knowledge of the machines and their consumable supplies. She provides customer service and handles purchasing, invoicing and receivables for the organization. Carol and her husband are enjoying their semi-retirement by spending time with their grandson and hitting the local casinos every now and again.

Jerris | Project Manager - Implementation & Support

Jerris worked with the F&E team for five years providing technical support to the company prior to joining full-time in 2011. He project manages solution implementations for the company. His employment history includes technical expertise in both financial institution and remittance processing environments. Away from the office, he enjoys time with his wife and three young children, volunteering, and helping out on the family farm. One of his goals is to treat each day like it is a blessing, treasuring and being thankful for each and every one.

Robin | Service Technician

Robin has worked in the customer service industry his entire career, ranging from hotel management to route and outside sales. He and his wife Sharon have two grown children (Rebecca & Jordan) along with three granddaughters (Madelin, Jessa & Aria). He also has a golden doodle. In his spare time, Robin enjoys boating, water skiing, golf and doing yard work around his home.