Everyone is familiar with the rusty old drop box. For years it’s been a quick and easy way to drop off payments… but that’s where the benefits end. Although convenient, drop boxes are insecure. If stolen, the cash is removed and checks are thrown out, which leaves both customers and businesses unhappy. So what’s the alternative?
It’s time to consider payment kioks. They’re a payment solution that’s perfect for both parties. Customers manage their transactions privately, without the help of a staff member. For businesses, like water departments, it cuts lines and wait times, which frees up the counter staff. Not only do kiosks make the payment process more efficient, but they can be customized to the needs of your water department. They can display the amount due for each customer by pulling up the customer’s account information. This is as easy as scanning a barcode on the bill for automated look up, or searching for their account number via touch screen. Business have also added payment options. Most people today don’t carry cash, and even fewer carry around their checkbook. With drop boxes, customers can only pay by cash or check, while kiosks allow them to pay by credit card too.
Water departments gain added features as well. The machines are automated so each deposit is processed electronically. Kiosks produce reports for balancing and auditing. Both of these solutions eliminate errors that are bound to occur as staff members rush to process a line of payments quickly. They free up staff time too, so should a more complex problem arrive, customers can be helped immediately.
If your water department still uses the rusty old dropbox as a payment solution, it’s probably time to retire it. Kiosks are easy to use, more efficient, and streamline the payment process for both you and your customers. F&E PaymentPros has customizable kiosks that are the perfect addition to any water department’s payment solutions. For more information, visit www.waterpaymentsolutions.com.
In this 30 minute webinar, you’ll learn how to cut labor hours while maintaining high-quality customer service with F&E digital stub and check payment processing. In previous blogs, we’ve explained the benefits of our digital stub & check processing solutions. This webinar will walk through our digital accounts receivables process in real time, with the opportunity for questions following the presentation. (more…)
More companies and organizations are taking on the task of processing receivables in-house. This process can become hard to manage, especially for those who process large volumes while trying to maintain quality customer service. Organizations who switch to digital remittance software and Digital Accounts Receivable are able to cut costs, and improve their processing and customer service capabilities. Here are some frequently asked questions regarding Digital Accounts Receivable.
We’ve previously discussed problems associated with gaps in payments, and the fact that it’s a significant strain for utility companies across the board. For the vast majority of water departments, monthly bills are all sent out and due at the same time, thus leading to a huge influx of payments as soon as the bills are received by the customer, and again just prior to the due date.
Water departments struggle with high labor demand at the beginning and end of each billing cycle. During these times water billing departments receive a huge influx of checks, which makes it difficult to get them processed and recorded efficiently with available staff. Check imaging customized for your operation is a solution to this problem that will allow your water department to process payments by check in a fraction of the time. To learn more about F&Es Stub & Check Processing Solutions, watch our video: (more…)
F&E has been in the business of providing payment solutions for over 100 years. In that time we’ve been able to help our customers simplify their financial operations while reducing cost and labor hours. We understand that each industry faces different challenges, so we provide specialized payment solutions for water departments that will optimize your business. To learn more about F&E Payment Pros and our unique payment solutions, watch our video.