| F&E Team |

 
 
 

Customer Service, Sales & Administration

President, F&E PaymentPros | F&E Payment Pros

J.Brad | President

As president of F&E PaymentPros since 2004, Brad oversees the administration, R&D, service and technical departments, ensuring each customer's complete satisfaction. Brad has extensive operations, consulting and management experience dating back to his graduation from Clarkson University in 1984. He enjoys SCUBA diving, camping, photography, water & snow skiing and sightseeing the state and national parks

-- essentially enjoying all of God's creation --

with his traveling nurse wife, Diane. Brad has three grown children & two grown children-by-marriage with Diane.

Janice | F&E PaymentPros Administrator | F&E Payment Pros

Janice | Customer Service Manager

Janice joined F&E in 2011, bringing administrative expertise, accounting skills and a background in customer service. Her employment background has an emphasis on accounting and management, working in manufacturing, construction and service industries. When she's not at the office, Janice enjoys spending time with her husband Tony and their three grown children.

Carol | F&E PaymentPros Financial Manager | F&E Payment Pros

Carol | Administrative

Carol is a 30+ year veteran of F&E with an extensive knowledge of the machines and their consumable supplies. She provides customer service and handles purchasing, invoicing and receivables for the organization. Carol and her husband are enjoying their semi-retirement by spending time with their grandson and hitting the local casinos every now and again.

Caroline | F&E PaymentPros Management

Caroline | Accounting

Caroline has been handling bookkeeping, payables, and payroll for F&E since 2008. In addition to her career in bookkeeping, she also blogs on a variety of topics at www.caroline-smith.com and volunteers at her church as a small group leader as well as Sunday mornings as a media operator.

Amber | Administrative Assistant

Amber joined F&E with a long, established career in customer service and administrative work. She’s a Notary Public and has an extensive background in commercial art, sales and marketing, quality control and office management. Outside of work she enjoys spending time with her family (Husband- Keith, Twins- Henry & Lola and 2 Exotic Shorthair cats- Oscar & Winston). Amber also loves French press coffee, new adventures and smiling.

Operations, Services & Support

Jerris | F&E PaymentPros Technical Support | F&E Payment Pros

Jerris | Manager - Implementation & Support

Jerris worked with the F&E team for five years providing technical support to the company prior to joining full-time in 2011. He project manages solution implementations for the company. His employment history includes technical expertise in both financial institution and remittance processing environments. Away from the office, he enjoys time with his wife and three young children, volunteering, and helping out on the family farm. One of his goals is to treat each day like it is a blessing, treasuring and being thankful for each and every one.

Mike | Service Manager

Mike joined the team at F&E in November 2019 as the Service Manager. Mike’s entire career has been focused in the service industry and he has a deeply valued commitment to providing unsurpassed quality in product and service to the clients he represents. Outside of the work environment, Mike enjoys spending time with his adult children and his dogs, Lacy and Madison. Mike also enjoys riding his Harley, golfing and exploring new places.

Robin| Service Technician

Robin has worked in the customer service industry his entire career, ranging from hotel management to route and outside sales. He has a wife named Linda and two grown children (Rebecca & Jordan) along with three granddaughters (Madelin, Jessa & Aria). He also has a golden retriever named Callie and a cat named Shadow. In his spare time, Robin enjoys boating, water skiing, golf and doing yard work around his home. .

Ernest | Lead Application Developer

Ernest joined F&E in 2020 as Application Developer (Software Developer). Having worked as a Full Stack Web Developer for 3 years, he brings to the table a wide variety of skills needed to develop efficient and secure payment kiosk and desktop applications. His skill set ranges from developing in Microsoft C# (.Net Core) to Optimizing Databases as well as securing Servers. In his free time, he enjoys spending time with his family and keeping up to date with technology.

Ken | Application Developer

Ken joined F&E in 2020 as Part Time Application Developer/Database Developer having worked with a wide array of Development Languages for the past 20+ years. He brings to the table skills and knowledge in developing Web and Desktop Applications in a number of languages including Microsoft C#, Java, SQL, and a variety of databases for various applications. Ken has a Master’s Degree in Computer Technology from Kent State University. In his free time, he enjoys spending time with his family, bowling and keeping up to date with technology.

Nico | Jr. App Developer/Quality Assurance

Junior Application Developer with an ability to grasp new technologies & implement new software. Nico is equipped with a diverse background in HVAC tech, Customer Service and certification from Case Western Reserve University in Full Stack Web technologies. Nico enjoys biking, kayaking & traveling to national forests to backpack & camp when not behind the computer screen.