Customer Spotlight Survey - F&E PaymentPros

We welcome our customer comments through this survey - we'd like to promote the quality organizations and people we are blessed to work with. Through completion of this survey, you're providing the basics for us to SPOTLIGHT your organization!

You don't HAVE to fill out all the questions and you don't have to answer the questions specifically - they are there just to prompt your creative thought juices!!

If you have any problems with this survey page, please call the office at (330) 468-2004.

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What are some of the biggest enhancements or improvements your department/organization has made in the last 3-5 years?

What does your staff love most about working with your department/organization?

What does the team do to inspire good working relationships and team building skills?

What fun facts can you share about the organization?

In your position, what are some of the highlights that you have learned to be "golden nuggets"?

What time saving, efficient processes has the office implemented and what were the results? Any measurements in quantifying the improvements (ie: reduced # days backlog on payment processing during collections, reduced phone calls, etc)?

How many full-time & part-time staff members work in the office?

How many bills do you send out on a monthly (or quarterly/semi-annual/annual) basis?

What tools has the office implemented that have had the biggest impact on productivity for your team?

What helpful hints/things do you have for other departments that are similar to your organization?

What's on your radar for future improvements or enhancements for the organization?

Is there anything special or unique you'd like to share about yourself or the staff?

Where do you turn to for mentoring/brainstorming - ie: what relationships have you developed where you support each other?

How has your office assisted in helping the organization as a whole (ie: utility dept or treasurer's office improve services to the city/county constituents/customers)?